Privacy Policy
Consent
By using this Website and the services offered through it, you agree to this Privacy Policy and consent to Vnkiaac collecting and using your personal information in accordance with this Policy.
By clicking "Accept" or any other button on the Website indicating acceptance of this Privacy Policy, you expressly consent to the collection and use of your personal information in accordance with this Policy.
If you do not wish to provide us with personal information, you do not have to do so, but this may affect your use of the Website or any products and services offered on it.
Types of Personal Information We Collect
Vnkiaac collects your personal information in the normal course of providing products and services through the Website.
The types of personal information we may collect include:
Personal Information - such as your name, date of birth, and location;
Contact Information - such as your email address, business and residential mailing addresses, telephone number, and third-party usernames;
Financial Information - such as the credit or debit card number and bank account information you use to transact with us;
Commercial Information - such as your order history, products you have viewed on our website, and products you have added to your wish list;
Descriptive Information - such as the date and time you visit our website, the internet address of the website from which you linked to our website, search history, browsing history, click history, which areas of the website you use, and how you navigate around the website;
Preferences - such as your online shopping preferences and choices;
Internet Activity - such as your IP address, browser type, operating system, and hardware model
Other Information - any other personal information you may provide to us from time to time.
How We Collect Personal Information
The types of personal information collected depend on the transactions you have with us and the purposes for which we collect the information. For example, we may collect personal information from you when you:
Visit and use our website. We collect your demographic information, preferences, and internet activity when you visit and use our website.
Make a purchase. When you make a purchase on our website, we collect your personal information, contact information, financial information, and business information.
Contact us. When you contact us via email, live chat, or our social media accounts, we collect your personal information and any other information you choose to share with us.
Register to create an online account. When you create an online account with us, we collect your personal information and contact information.
Subscribe to our newsletter. When you subscribe to our newsletter or marketing emails, we collect your personal information and contact information.
Update your preferences. When you update your preferences (such as your direct marketing preferences and website preferences), we collect this information.
Request a return or refund. When you send a return or refund request, we collect your personal information, contact information, and business information.
Enter a competition. When you enter one of our competitions, we may collect your personal information, contact information, and any other information you choose to share with us to enter the competition.
Any other time you may provide us with personal information from time to time.
Why we collect personal information
We collect personal information to provide you with the best shopping and customer experience. The type of information Vnkiaac collects about you depends on the purpose for which it is collected.
Our primary purposes for collecting, holding, using, and disclosing personal information are to:
Enable your use of this website and the services offered through it;
Communicate with you and create, process, confirm, ship, and track your orders;
Perform our contract with you;
Improve and maintain our business, website, and services;
Send you marketing information about our products and services, special offers or promotions, upcoming events, contests, and results;
Communicate with you about any announcements, updated terms, conditions, and policies, and technical and administrative information;
Provide personalized content and optimized targeted advertising;
For direct marketing purposes;
Register you as a Vnkiaac customer;
Respond to your questions, requests, or complaints;
For security purposes related to our business and this website; and
Comply with laws and meet any regulatory requirements applicable to our business.
Vnkiaac may also collect, hold, use, and disclose personal information for other purposes explained at the time of collection, or as required or authorized by law, and with your consent.
Please note that if Vnkiaac is unable to collect your personal information, we may not be able to provide certain services, including:
- Services or products we offer on our website;
- Providing you with information about products you have purchased or intend to purchase from our website in the future; and
- Providing you with marketing information tailored to your preferences.
Other Information We May Collect
Vnkiaac may collect certain "non-identifiable information" to understand visitor behavior on our website and to enable us to improve our online services and experience for you. Non-identifiable information is information that has never been tagged with a personal identifier or has had its personal identifier permanently removed. This information cannot be used to identify a specific individual. The types of non-identifiable information that may be collected include your computer's IP address, browser type, the webpage you visited before visiting our website, time spent on Vnkiaac.com pages, most popular webpages, search activity on our website, and other statistical information.
Unsubscribing or Opting Out of Direct Marketing
Vnkiaac will only use your personal information for direct marketing purposes if we have collected this information directly from you or have obtained your consent. By providing Vnkiaac with your email address, address, and phone number, you consent to us contacting you for the purposes listed above. We may communicate this information via various means, including email, SMS, MMS, and post.
Vnkiaac will only communicate with you if you wish to hear from us. If you do not wish to receive direct marketing materials from us, you may opt out by:
- Unsubscribe from our email service using the "Unsubscribe" or "Manage Preferences" links at the bottom of our emails, or
- Contact us at care@vnkiaac.com
Disclosure of Personal Information to Third Parties
We may share your personal information with third parties where necessary or reasonably related to the provision of our products and services or the use of this website.
We may disclose personal information to the following parties:
- Third parties or service providers we use in the normal course of business to assist us in providing our products and services to you, such as shipping and delivery service providers; advertising or marketing partners; and IT service providers;
- Complying with laws or regulations applicable to us, or to comply with any instructions from regulators and law enforcement agencies;
- Credit reporting agencies, courts, tribunals, and regulatory bodies when a customer fails to pay for products and services we provide to them;
- Any other third party with your consent, as permitted by law.
When we disclose your personal information to third parties for these reasons, we will require them to abide by this Privacy Policy.
Business Transfers
If there is a change in control of our business, or if business assets are sold or transferred, Vnkiaac reserves the right to transfer any personal information and non-personal information contained in these databases, to the extent permitted by law. By submitting your personal information through this website, you consent to the transfer of your information in these circumstances.
Cookie Policy
Vnkiaac may use a technology called cookies to collect information about your use of and interaction with this website and online services. Cookies are small data files containing text that are sent to your browser by the website you visit. We set and store cookies for a variety of purposes. We use cookies to provide you with a better experience on this website, allowing us to understand website usage and personalize your online experience, including recognizing your computer or browser when you return to this website, storing your preferences, remembering the items in your shopping cart, or tracking the pages you have visited.
By using our website and the online services offered through it, you consent to the use of cookies in accordance with this Privacy Policy.
The main types of cookies we may use are:
Required cookies - These cookies are essential for using this website. Disabling these cookies may affect aspects such as security, website functionality, and content display. These cookies include security cookies used to authenticate users, prevent fraudulent use, and protect user data.
Preference or functionality cookies - These cookies remember preferences you set while browsing, such as language, currency, or region, so we can provide you with a more seamless and personalized online experience.
Analytical cookies - These cookies enable us to collect information about website usage, including how users use the different features of the website, the number of users on the website, the length of user sessions, and the pages on the website that users visit. These cookies are designed to help us enhance your online shopping experience and improve the functionality and usability of the website.
Targeting or advertising cookies - These cookies are used to identify users' behavior on the website so we can deliver advertising relevant to you and your interests, understand whether we are communicating effectively with you, and limit the number of times you see an ad. This means that after browsing our website, users may see advertisements for products and services offered through our website elsewhere on the internet.
Opt-out cookies: If you do not want to accept cookies from websites, you can modify the settings of your device or internet browser to disable cookies. Please note that disabling cookies may affect your user experience, and you may not be able to access or use certain features of the website.
How Long We Retain Personal Information
Vnkiaac will retain your personal information until we no longer need it for the purpose for which it was originally provided, or until you request that your personal information be deleted. We may retain your personal information for longer periods for the following reasons:
Legal Purposes – to comply with applicable laws and regulatory requirements and/or to protect our legal rights.
Security Purposes – to protect you, others, and us from fraud, abuse, and unauthorized access.
Financial Recordkeeping Purposes – for example, accounting, dispute resolution, and compliance with tax and other financial regulations.
Direct Communications Purposes – we may retain records of direct communications between you and us for a reasonable period of time.
If you are a registered account holder, we will retain your account information for as long as your account remains active. You may request deletion of your account in writing by emailing care@vnkiaac.com.
Please note that even if your account or personal information is deleted, our third-party providers may not delete it immediately, and deleted information may remain in backup copies for a reasonable period of time after deletion.
Accessing or Correcting Your Personal Information
You may request access to, correction of, or deletion of your personal information held by us by contacting us at care@vnkiaac.com. We will endeavor to respond to and process your request within a reasonable timeframe. We may ask you to verify your identity before processing your request to ensure the proper protection of the personal information we hold.
If you have registered an account on this Website, you can review and correct certain personal information related to your use of our services (such as your name, address, and contact information) at any time. Simply log in to your account through the account functionality on this Website to edit your personal information.
Security
Vnkiaac takes all reasonable precautions to ensure that personal information is stored securely, electronically and physically, and to protect it from misuse or unauthorized access. Our employees and agents are obligated to maintain the confidentiality of any personal information held by us.
Please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Payment Security: When you provide personal information to conduct transactions on our website, your financial information is transmitted through a PCI DSS Level 1 certified secure server and protected by Secure Sockets Layer (SSL) technology during checkout. SSL is a security technology that ensures that any data you enter in secure areas of our website is encrypted during transmission over the internet, preventing it from being intercepted by outside parties. We use SSL data encryption technology to protect your personal information online and provide you with a secure online transaction environment. To ensure SSL is effective, you must use an SSL-compatible browser.
Links to Third-Party Websites
Any links on this website to third-party services not operated or controlled by us are provided solely for your convenience. We are not responsible for the privacy or security of such websites or platforms not covered by this Privacy Policy. When you click on a link to a third-party website on our website, you will be subject to the privacy policy of that third party, and we encourage you to review that policy before providing them with your personal information.
Your Rights
Right of Access: You have the right to request a copy of your personal information. This right applies to personal information to which you have a right of access.
Right of Correction: You have the right to request that we correct your personal information if it is inaccurate. If your personal information is incomplete, you also have the right to request that we complete it.
Right to Deletion: In certain circumstances, you have the right to request that we delete your personal information.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict further processing of your personal information.
Right to Data Portability: In certain circumstances, you have the right to receive and transfer personal information relating to you. This only applies to personal information you have provided to Vnkiaac.
Right to Object: You have the right to object to the processing of your personal information at any time, in certain circumstances, such as direct marketing.
Right to Complain: You have the right to lodge a complaint with a supervisory authority.
Children's Privacy
Users must be at least 18 years of age to purchase products and services through this website. This website is not intended for individuals under the age of 18. If you are a minor, you must obtain the consent of your parent or legal guardian before providing your personal information. If we discover that we have collected personal information from a minor without verifiable parental or legal guardian consent, we will promptly take steps to delete that information and terminate the minor's account.
Complaints or Questions
If you would like to learn more about how we handle your personal information, if you have any questions, comments, or complaints about our privacy policy, or if you believe there has been a violation of privacy laws or this Privacy Policy, please contact us by email at care@vnkiaac.com.
Changes to This Policy
We may review and update this Privacy Policy from time to time. All personal information held by Vnkiaac is governed by the most current version of our Privacy Policy, which is available on our website at any time. We encourage you to review our Privacy Policy regularly before providing us with your personal information to stay informed of any revisions.
Contact Us
If you have any questions or comments about our privacy practices, you may contact us at care@vnkiaac.com.
Name: CUNLAN TRADE LIMITED
Address: RM C15, Blk C, 5/F, EAST SUN IND CENTRE, 16 SHING YIP STREET, KWUN TONG HONG KONG